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Zammad's two flaws were chained in seconds by an automated agent, and the second one is about service accounts

Zammad's two flaws were chained in seconds by an automated agent, and the second one is about service accounts

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5 min read
When the status page is green but users can't log in: notes from today's Revolut outage

When the status page is green but users can't log in: notes from today's Revolut outage

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1 min read
The Runbook That Sent Me to a Dashboard That No Longer Exists

The Runbook That Sent Me to a Dashboard That No Longer Exists

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4 min read
The incident ended and the spare never came back

The incident ended and the spare never came back

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2 min read
How well can a small, local model classify AI incidents?

How well can a small, local model classify AI incidents?

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5 min read
Structured Logging Is Not Observability: The First 60 Seconds

Structured Logging Is Not Observability: The First 60 Seconds

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4 min read
Nobody Outside the Room Knew When the Outage Ended

Nobody Outside the Room Knew When the Outage Ended

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2 min read
Every Incident Was a Severity Three Until Someone Important Noticed

Every Incident Was a Severity Three Until Someone Important Noticed

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2 min read
We Restored Service So Fast We Destroyed the Evidence

We Restored Service So Fast We Destroyed the Evidence

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2 min read
The HTTP client with no timeout that took down four services

The HTTP client with no timeout that took down four services

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2 min read
A Postmortem That Names a Person Has Already Failed

A Postmortem That Names a Person Has Already Failed

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2 min read
A hacked WordPress, two attackers, and the hole no antivirus saw

A hacked WordPress, two attackers, and the hole no antivirus saw

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22 min read
ServiceNow Incident Management and Tower Stack Light Integration

ServiceNow Incident Management and Tower Stack Light Integration

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5 min read
GitHub Billing Incident: A Wake-Up Call for Software Engineering Productivity

GitHub Billing Incident: A Wake-Up Call for Software Engineering Productivity

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5 min read
From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents

From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents

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11 min read
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