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Serguey Shinder

I am Serguey Shinder an IT professional

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Our Growth Plans Now Depend on the Local Power Grid

Our Growth Plans Now Depend on the Local Power Grid

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2 min read
Charging Teams for What They Use Changed What They Asked Us For

Charging Teams for What They Use Changed What They Asked Us For

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The Nightly Batch That Outgrew the Night

The Nightly Batch That Outgrew the Night

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We Built a Self Service Portal and People Kept Opening Tickets Anyway

We Built a Self Service Portal and People Kept Opening Tickets Anyway

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The Half of Our Estate That Still Lives in a Building

The Half of Our Estate That Still Lives in a Building

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Our MFA Rollout Left One Legacy Protocol Open and That Was Enough

Our MFA Rollout Left One Legacy Protocol Open and That Was Enough

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Every Incident Was a Severity Three Until Someone Important Noticed

Every Incident Was a Severity Three Until Someone Important Noticed

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I Expect the Next Ten Years of My Job to Be Integration, Not Invention

I Expect the Next Ten Years of My Job to Be Integration, Not Invention

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We Renewed That Contract Because Nobody Had Time to Read It

We Renewed That Contract Because Nobody Had Time to Read It

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One Customer Name Broke Three Systems in a Single Afternoon

One Customer Name Broke Three Systems in a Single Afternoon

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We Automated the Approval and Kept Every Day of the Wait

We Automated the Approval and Kept Every Day of the Wait

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The Cheapest Part of That Migration Was the Compute

The Cheapest Part of That Migration Was the Compute

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Our Backup System Had the Keys to Everything It Backed Up

Our Backup System Had the Keys to Everything It Backed Up

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We Restored Service So Fast We Destroyed the Evidence

We Restored Service So Fast We Destroyed the Evidence

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The Hard Part of the Next Ten Years Is Deciding What to Switch Off

The Hard Part of the Next Ten Years Is Deciding What to Switch Off

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We Were Measured on Tickets Closed, So We Stopped Fixing Causes

We Were Measured on Tickets Closed, So We Stopped Fixing Causes

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Every Timestamp in That System Meant a Different Moment

Every Timestamp in That System Meant a Different Moment

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The Cleanup Job Did Exactly What We Told It To

The Cleanup Job Did Exactly What We Told It To

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We Picked the Region Because It Was the Default in the Dropdown

We Picked the Region Because It Was the Default in the Dropdown

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The Attacker Did Not Break In, They Called the Service Desk

The Attacker Did Not Break In, They Called the Service Desk

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The Handover Between Two Teams Is Where Incidents Go to Die

The Handover Between Two Teams Is Where Incidents Go to Die

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Regulation Is Becoming an Engineering Requirement, Not a Paperwork Exercise

Regulation Is Becoming an Engineering Requirement, Not a Paperwork Exercise

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The Vendor Was Chosen Before Anyone Asked Us

The Vendor Was Chosen Before Anyone Asked Us

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The Integration That Assumed the Other System Would Always Answer

The Integration That Assumed the Other System Would Always Answer

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A Forty Minute Pipeline Changes How People Work

A Forty Minute Pipeline Changes How People Work

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The Shared Cluster Where One Team's Bad Day Became Everyone's

The Shared Cluster Where One Team's Bad Day Became Everyone's

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The Credential in the Repository Nobody Thought Was Public

The Credential in the Repository Nobody Thought Was Public

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We Fixed the Symptom and Filed It as a Root Cause

We Fixed the Symptom and Filed It as a Root Cause

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The Job Title That Will Not Exist in Ten Years Is Probably Mine

The Job Title That Will Not Exist in Ten Years Is Probably Mine

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The Project That Succeeded Technically and Failed Completely

The Project That Succeeded Technically and Failed Completely

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The Field That Meant Three Different Things Depending on Who Filled It In

The Field That Meant Three Different Things Depending on Who Filled It In

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The Deployment That Worked Everywhere Except Production

The Deployment That Worked Everywhere Except Production

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Multi-Cloud Sounded Like Insurance Until We Paid the Premium

Multi-Cloud Sounded Like Insurance Until We Paid the Premium

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The Security Exception That Was Only Meant to Last a Week

The Security Exception That Was Only Meant to Last a Week

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The Change Freeze That Made the Next Release Twice as Dangerous

The Change Freeze That Made the Next Release Twice as Dangerous

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If AI Does the Junior Work, Where Do Seniors Come From

If AI Does the Junior Work, Where Do Seniors Come From

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Shadow IT Is Feedback, Not Rebellion

Shadow IT Is Feedback, Not Rebellion

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Keeping Every Row Forever Is a Decision, Not a Default

Keeping Every Row Forever Is a Decision, Not a Default

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Automating a Broken Process Just Breaks Things Faster

Automating a Broken Process Just Breaks Things Faster

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The Cloud Quota Nobody Knew About Until It Stopped the Deploy

The Cloud Quota Nobody Knew About Until It Stopped the Deploy

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Your Vendor's Security Is Now Your Security

Your Vendor's Security Is Now Your Security

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The Server Nobody Owned Until the Day It Failed

The Server Nobody Owned Until the Day It Failed

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The Tool You Master Today Is the Legacy System You Maintain Tomorrow

The Tool You Master Today Is the Legacy System You Maintain Tomorrow

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The Feature Nobody Uses Still Sends You a Bill Every Month

The Feature Nobody Uses Still Sends You a Bill Every Month

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The Report Everyone Trusted Was Doing the Math Wrong for Years

The Report Everyone Trusted Was Doing the Math Wrong for Years

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The Test Suite Everyone Quietly Learned to Skip

The Test Suite Everyone Quietly Learned to Skip

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The Autoscaler That Scaled the Bill Faster Than the Traffic

The Autoscaler That Scaled the Bill Faster Than the Traffic

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A Password Policy So Strict It Forces People to Write Them Down

A Password Policy So Strict It Forces People to Write Them Down

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The On-Call Rotation That Quietly Burned Out Its Best People

The On-Call Rotation That Quietly Burned Out Its Best People

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You Will Relearn Your Job Every Few Years, and That Is the Job

You Will Relearn Your Job Every Few Years, and That Is the Job

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Technical Debt Is a Loan the Business Took Without Reading the Terms

Technical Debt Is a Loan the Business Took Without Reading the Terms

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The Cache That Confidently Served Stale Data for a Week

The Cache That Confidently Served Stale Data for a Week

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The Automation Only One Person Understands Is a Time Bomb

The Automation Only One Person Understands Is a Time Bomb

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The Managed Service That Is Easy to Enter and Expensive to Leave

The Managed Service That Is Easy to Enter and Expensive to Leave

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The Account You Forgot to Disable Is the Door You Left Open

The Account You Forgot to Disable Is the Door You Left Open

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A Postmortem That Names a Person Has Already Failed

A Postmortem That Names a Person Has Already Failed

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When Everyone Can Generate Code, Reading It Becomes the Rare Skill

When Everyone Can Generate Code, Reading It Becomes the Rare Skill

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Nobody Funds a Problem They Cannot See

Nobody Funds a Problem They Cannot See

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When Two Systems Disagree About the Truth, Both Get Believed

When Two Systems Disagree About the Truth, Both Get Believed

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If Your Script Only Works the First Time, It Isn't Automation

If Your Script Only Works the First Time, It Isn't Automation

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