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We Built a Self Service Portal and People Kept Opening Tickets Anyway
Serguey Shinder
Serguey Shinder
Serguey Shinder
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Sep 10
We Built a Self Service Portal and People Kept Opening Tickets Anyway
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sergueyshinder
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automation
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devops
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itsm
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2 min read
Every Incident Was a Severity Three Until Someone Important Noticed
Serguey Shinder
Serguey Shinder
Serguey Shinder
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Sep 10
Every Incident Was a Severity Three Until Someone Important Noticed
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sergueyshinder
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itoperations
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incident
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itsm
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2 min read
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