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LiveKit Agent Opener Answers a Phantom Turn and Reply Requests Time Out

LiveKit Agent Opener Answers a Phantom Turn and Reply Requests Time Out

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6 min read
Designing appointment reminder calls: stale jobs, reschedules and attendance measurement

Designing appointment reminder calls: stale jobs, reschedules and attendance measurement

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6 min read
Storing Retell Call Recordings for Client Portals: Expiring Links, Retention and Per-Tenant Access

Storing Retell Call Recordings for Client Portals: Expiring Links, Retention and Per-Tenant Access

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6 min read
Voice-AI Overflow Is a Capacity Policy, Not a Transfer Button

Voice-AI Overflow Is a Capacity Policy, Not a Transfer Button

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22 min read
Before You Trust an AI Phone Agent With Restaurant Calls, Test the Outcomes

Before You Trust an AI Phone Agent With Restaurant Calls, Test the Outcomes

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22 min read
Outbound Call Answers to Dead Air Before the Agent Joins

Outbound Call Answers to Dead Air Before the Agent Joins

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7 min read
Cart recovery by voice: suppress purchased carts and measure incremental orders

Cart recovery by voice: suppress purchased carts and measure incremental orders

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5 min read
When Should a Logistics AI Call a Driver? Build a Call-or-No-Call Policy

When Should a Logistics AI Call a Driver? Build a Call-or-No-Call Policy

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18 min read
A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness

A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness

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19 min read
Sub-50 ms Is Not a Voice-Agent SLO: Build a Turn Budget and Overload Envelope

Sub-50 ms Is Not a Voice-Agent SLO: Build a Turn Budget and Overload Envelope

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15 min read
Voice Agent Prompt Change Improved One Behavior but Broke Another

Voice Agent Prompt Change Improved One Behavior but Broke Another

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6 min read
How Jev-like models improve LLM voice bots

How Jev-like models improve LLM voice bots

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14 min read
Retell AI for Agencies: One Account or One Per Client? How to Structure Accounts, Keys and Phone Numbers

Retell AI for Agencies: One Account or One Per Client? How to Structure Accounts, Keys and Phone Numbers

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7 min read
Deterministic Inbound SIP Routing When Tenants Share A Phone Number

Deterministic Inbound SIP Routing When Tenants Share A Phone Number

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6 min read
Agent Audio Cuts Off When Calling A Function Tool In The Same Turn

Agent Audio Cuts Off When Calling A Function Tool In The Same Turn

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6 min read
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